Terms & Conditions 

Confidentiality and privacy 

Spark Joy Manchester provides a professional and confidential service and will not disclose client details to any third parties.  

Disclaimer regarding property 

Spark Joy Manchester gives advice, which is believed to be in the best interest of the client at that time. Spark Joy Manchester cannot accept responsibility for the actions the client takes on the basis of that advice, or any consequences as a result of that action.  

Spark Joy Manchester are not valuers of art or other items of special value or rarity. Clients are advised to seek their own valuations of any items before letting them go.  

Spark Joy Manchester will handle items with care. The client acknowledges that Spark Joy Manchester will not be held liable for any losses or damages howsoever caused in their engagement. It is assumed that the client will have his or her own household insurance to cover any unforeseen loss or damage to property. Spark Joy Manchester is insured for public liability and professional indemnity. 

Limits of work 

Spark Joy Manchester cannot move or lift heavy items. If you have heavy items to lift, for example heavy boxes from the top of cupboards, wardrobes, or in the loft, you may need to consider hiring help or a willing volunteer. 

Whilst Spark Joy Manchester are not a cleaning service they would be happy to help undertake some light cleaning to assist the decluttering and organising process, for example, dusting shelves. 

If your property has restricted access or is unsafe Spark Joy Manchester reserves the right to cancel the agreement. 

Removal of items 

It is the client's decision whether to keep any items or let them go. Spark Joy Manchester will not undertake removal of items to be discarded. 

Payment terms 

Spark Joy Manchester will create the booking on receipt of 50% of the fee. Payment can be made via PayPal or bank transfer. The balance must be paid 24 hours prior to the service booked.  

Cancellations 

Both Spark Joy Manchester and the client have the right to cancel the contract due to unavoidable circumstances. Spark Joy Manchester will try and rearrange a cancelled appointment wherever possible. If the appointment is cancelled, by the client, with less than 72 hours notice of the agreed date and time, then no refund will be given.